If you can't find the answer to what you're looking for, feel free to write us a message in the webchat.
Once you place your order, we create an individual pattern based on your measurements and begin production.
Our products vary in complexity, hence they have different production times. Below you can find an overview of the current production time for each product. Please remember that this does not include the shipping time which varies depending on shipping provider and typically lies between 1 and 4 days.
We always display the delivery time for your order before you check out. You will also receive email updates during the production process to keep you in the loop. If you are in doubt about receiving items on time, please contact our customer success team via the chat function on the website.
Shipping depends on where you are in the world (we produce in and ship from Europe). Depending on your market, you can pay for quicker shipping.
We have cut our average production time for made-to-order T-Shirts from 18 days in 2018 to 7 days in 2021. Our supply chain team is working on applying LEAN manufacturing to make Made to Order smoother and more efficient over time. In the future, you can expect these delivery times to keep decreasing.
If you order four or more products (or two or more knitwear products) for the first time, we will make and send you only some of the items to first check that the fit is perfect. This helps us to minimize waste while making sure you receive the perfect fit for all your garments. If this applies to your order, you are notified via your order confirmation and will be asked to confirm the perfect fit of your first set of items.
Our Perfect Fit Algorithm is pretty accurate (95%+). If you aren’t 100% satisfied with the fit of your first order, you are covered by our Free Remake Guarantee. Once your size is perfect, it's easy to reorder your perfect size again and again.
We offer free shipping on orders of 2 items or more. We ship from the European Union so no fees apply for deliveries within the EU. Agreements with the United Kingdom (UK), Canada, Switzerland, and Norway mean that you should not incur any fees in relation to your order. All other local customs and handling fees are the responsibility of the customer.
For customers ordering from other countries than the above, customs and handling fees might apply. These are the responsibility of the customer so we recommend inquiring about potential fees with the local authorities before placing your order.
We produce all our garments in Italy and Portugal, where we work closely with our production partners to guarantee good working conditions for our team.
We use machine-learning technology and a LEAN supply chain to make each item specifically for you. Our made-to-order model means that we only produce after customers have ordered, so there is zero inventory waste created. And you get an item that fits like it was made for you - because it was.
We don’t do seasonal collections. Instead, we offer a carefully selected range of essentials all year round. In addition to classic colors that are always available, we release a limited quantity of new colors each month. This helps us offer more choices for our customers, and ensures we do not purchase materials that go to waste. Curious what colors are coming next? Check out our color calendar.
We produce all of our garments one by one, using made-to-order production from partners with fair working conditions in Europe. We do not mass produce, and we only work with partners where we know not only their address, but also the individual employees and working conditions.
We believe Made to Order improves the clothing industry for everyone involved:
The resulting price might not be as low as fast fashion, but that’s just what it costs to produce in the way we do. And we are working on continuously improving our supply chain in order to make Made to Order more affordable, while changing the clothing industry for the better.
Yes, we offer bulk discounts all year round. When you order 2 or more garments, we can optimize our production and logistics, and pass the savings on to you.
Our products are made to last. By taking proper care of your garment, you'll extend its lifespan even further — and reduce your environmental impact. Follow the steps below to enjoy premium quality for longer.